FAQ

PAYMENT

How do I pay?

We accept Mastercard, Visa, Discovery, and American Express. Your card will not be charged until your order is shipped. 

ORDERS AND RETURNS

What is you Return/Exchange Policy?

All claims must be filed in writing within 15 days of shipping. Returns are subject to a 25% restocking fee. All expenses will be credited back with the exception of the shipping cost.  Customer is responsible for return shipping.

Returns postmarked back to us 15 days after receipt of purchase are eligible for store credit only.

Special orders that have been customized or personalized in any way are non-refundable, and cannot be returned. 

All SALE items are FINAL SALE.

SHIPPING

Where do we ship?

Through the United States and Canada! Please contact us directly for further International shipping.

How much does shipping cost?

All shipping charges are non-refundable and all return shipping costs are the responsibility of the buyer.

How long before my item arrives?

In general, orders are filled and shipped ground, via UPS or USPS within four weeks. If there are fluctuations in our production and/or trade days, turn-around time may vary.

Can I expedite my order?

Yes, if you need expedited shipping, please contact us so that we may quote an accurate shipping cost and timeline. Equally, if products can vary, we can work with you personally to establish what is in stock.

PRODUCT

Are there recommended care instructions?

Most of our items are dry clean only, unless otherwise stated on the specific product page. 

Where do you make your products?

All of our Atenti products are lovingly handmade in La Crescenta, California. If you are in the area, please give us a call (818) 330-7777 to schedule a visit!

CONTACT

I have some questions, how do I get in touch?

We would be happy to talk to you! Please email us at info@atentiwholesale.com or call us at (818) 330-7777.

Can I follow you on social media?

Yes please! You can follow us @atentibags on Instagram and on Facebook.

Please note, all our products are lovingly handmade: cut by hand in small batches and fabric placement varies so may look slightly different from the image!

What are you looking for?

STAY ENGAGED

Enter your email to be the first to receive new collections, event announcements and more!

Your cart